Welcome, how can we help you?
If you need to change something in your order, please contact us immediately. We usually process orders within 2-4 hours, and once we have processed your order, we will be unable to make any changes.
We use Payfast to process your online orders safely and immediately. You can use your credit or debit card or do an Instant EFT.
Here is our Goods Return Policy:
If goods are damaged in transit, you need to inform us within 5 days of receipt of the goods. For any defect in goods, you also need to inform us within 5 days of noticing the defect, in order to limit further damages.
In the case of damaged or defective goods, we may require customers to return the goods to us at our cost for quality control purposes.
If you want to cancel an order and return the goods in their original condition you may do so within 1 month of receiving the goods, Health Connection Wholefoods will charge you a 15% handling charge plus transport charges.
We guarantee our goods to be free from defects for 6 months from date of delivery and will replace goods found to be contaminated within that period. However, Digestive Bran has a shorter shelf life and accordingly we can warrant against defects for a period of 2 months from date of delivery.
Please note that the relevant invoice number must accompany any claim for credit.
We do not accept expired stock back for any reason. It is therefore your duty to ensure that you use the goods before the expiry date.
If you place an order on our website before 15:00 on a business day, you can expect to get your parcel the next business day if you live in the following areas:
- Central JHB
- Central PTA
If you live in an outlying area in Gauteng, your order is likely to be delivered within 2 – 3 working days